Reno 11 Privacy Policy — Your Information Is Safe With Us

When registering on the reno 11 platform, your name, email address, mobile number, and date of birth are collected. National ID or passport information may be requested for identity verification purposes. Payment method details are collected for financial transactions, however full card numbers or bank account information are not stored on our servers. Your device type, browser information, IP address, and login time are automatically recorded while using the platform. This information is used solely to improve account security and service quality. We never collect additional information without your permission.

Collected information is primarily used for account management, identity verification, financial transaction processing, and customer service. Your login and transaction data may be analyzed to ensure platform security and prevent fraud. By analyzing your preferences and usage patterns, we improve service quality and user experience. Information may be used to fulfill legal obligations and in response to requests from regulatory authorities. With your consent, relevant offers or updates may be sent via email or SMS, and you may withdraw this consent at any time.

Reno 11 never sells, rents, or exchanges your personal information. Trusted third-party services may be used for payment processing, identity verification, or technical support, but they will only receive the information necessary for their specific tasks. These third parties are contractually bound to uphold our privacy standards. We may be required to provide information in response to lawful orders from legal authorities or court directives. In such situations, we always provide only the minimum necessary information and make every effort to keep you informed.

Reno 11 uses cookies and similar technologies on its website and app to enhance your browsing experience and keep login sessions active. Your consent is obtained for the use of non-essential cookies. You can control or delete cookies at any time through your browser settings, though this may limit certain services. Analytical cookies are used solely to understand overall usage patterns, not to identify individuals. We do not use third-party advertising tracking cookies.

All your personal information is stored on servers protected by SSL encryption technology. Even after an account is closed, certain data may be retained for a specified period in accordance with legal obligations. Unnecessary data is securely deleted after the designated retention period. Regular security audits are conducted to prevent unauthorized access to our systems. In the event of a data breach, we will promptly notify the affected users and take the necessary steps.

As a user in Bangladesh, you have the right to view, correct, and request deletion of your own information. You can update your personal information at any time from your account settings. If you wish to opt out of marketing communications, notify the support team or use the unsubscribe link in emails. If you request complete account deletion, we will delete all data beyond our legal obligations within the designated timeframe. For any privacy-related complaints or requests, please contact our support team directly.

Reno 11 reserves the right to update this privacy policy at any time. For significant changes, a notification will be sent to your registered email or posted on the platform. Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy. The "Last Updated" date at the top of the page always reflects the most recent version. We recommend that you visit this page regularly and stay informed of any changes.